Excellent Service...

                                             Always

                                                                                         The Car Spa ultimate priority.

Car Spa is commited to providing an excellent customer experience, as well as, a clean car each and every time.

The Car Spa Senior Management Team will achieve this by consistently doing the following:

promoting a customer service oriented leadership and culture

consistently seeking to add value to our customers' experience

always meeting customer expectations and honoring all commitments made to customers

continually monitoring our service levels and recommending improvements

providing employees with the extra skills and information they need to deliver excellent customer service

Car Spa employees are responsible for:

being involved and committed to a customer service culture

ensuring customer service is provided in a respectful, timely, and efficient manner

managing customers' expectations to achieve customer satisfaction

dealing with customers in a fair, positive, professional, and courteous manner

presenting themselves in a professional manner and appearance

following through on all customer inquiries

ensuring all customer complaints are handled according to Car Spa's Policies and Procedures

seeking feedback and suggestions from customers for continuous improvements

recognizing fellow employees for excellent customer service contributions